Return and Refund Policy

Effective Date: 07/11/2025
Applies to: All users of Avazo (the “Marketplace”)

1. Overview

This Return and Refund Policy governs the return and refund processes for products purchased on [Your Marketplace Name], a multi-vendor platform where independent sellers (the “Vendors”) offer their products to customers (the “Buyers”). Each Vendor sets their own return policy, but all Vendors must adhere to the minimum standards outlined below.

2. General Return Guidelines

• Return Window: Most products are eligible for return within [7/14/30] days of delivery. The exact return period for each product is determined by the individual Vendor and listed on the product page.
• Condition of Returned Items: Items must be returned in their original condition, unused, and in original packaging (if applicable).
• Non-returnable Items: Certain items are not eligible for return due to hygiene, customization, or perishable nature. These include:
  • Digital goods
  • Downloadable software
  • Personalized or made-to-order items
  • Perishable goods (e.g., food, flowers)
  • Undergarments and personal care items

3. Vendor Return Policies

• Each Vendor must clearly display their return and refund policy on their store page and product listings.
• If no specific policy is provided, the Marketplace’s default return policy (as outlined in Section 2) will apply.
• Vendors are responsible for managing and processing return requests unless otherwise stated.

4. How to Request a Return

1. Log in to your Marketplace account.
2. Navigate to “My Orders” and select the item you wish to return.
3. Click “Request Return” and provide the reason and any relevant images.
4. The Vendor will respond within [2-5 business days] with instructions.
5. Once the return is approved, you must ship the item back within [X days] using a trackable method.

5. Refund Process

• Approval: Once the Vendor confirms receipt and condition of the returned item, a refund will be issued.
• Method: Refunds are issued to the original payment method.
• Processing Time: Refunds may take [5-10 business days] depending on your payment provider.

6. Marketplace Mediation

If a dispute arises between a Buyer and a Vendor regarding a return or refund, the Marketplace may step in to mediate. To request mediation:

• Contact [Marketplace Support Email/Help Center]
• Provide order number, communication records, and supporting evidence

The Marketplace’s decision in dispute resolution is final.

7. Shipping Costs

• If the return is due to Vendor error (e.g., defective, wrong item), the Vendor must cover return shipping costs.
• If the return is for buyer’s remorse or change of mind, the Buyer is responsible for return shipping unless stated otherwise by the Vendor.

8. Cancellations

• Orders may be canceled before they are shipped. After shipment, the return policy applies.
• Some Vendors may have specific cancellation rules—please review product pages before purchasing.

9. Abuse of Policy

We reserve the right to refuse service or future returns if any Buyer is found to be abusing the return/refund system.

10. Contact Us

For questions about this policy, contact:
📧 support@avazo.com
📞 1-215-443-5265
📍 605 Louis Dr Ste 502 Warminster, PA 18974 US